WaterCare: Supporting vulnerable customers

by Yarra Valley Water

(Government)

A Global Compact member

img

Yarra Valley Water (YVW) have developed industry-leading programs to support their vulnerable customers and those facing financial hardship.

Project implemented: Ongoing

Project goal

To provide programs to support vulnerable customers and those facing financial hardship.

delivering on

why is this project important?

This project is important to Australia because it supports vulnerable customers and those facing financial hardship.

Financial hardship threatens 42 per cent of Victorian residents. In 2013, the Essential Services Commission allocated  5.25 million to the retail water utilities in Melbourne to assist customers who are financially vulnerable and to manage the impact of rising prices. YVW used that funding to create WaterCare — an initiative that reduces the risk of vulnerable customers falling into serious debt, and helps customers already experiencing financial hardship get back on track.

WaterCare has been recognised as best practice by the Energy and Water Ombudsman Victoria, the Consumer Policy  Research Centre (CPRC) and the Essential Services Commission in Victoria and won the Prime Minister’s Award for  Excellence in Community Business Partnerships. It has produced significant improvements in the number of YVW customers accessing government support, meeting their payment plans, and transitioning back to mainstream bill payments.

related projects

Strong Women. Strong Business by Indigenous Business Australia
5000 Meals Program by Prepare Produce Provide
Business & Sustainability Forum Series by United Nations Association of Australia (WA)
Financial Inclusion Action Plan by Good Shepherd Microfinance
Applying SDGs – Determining Socio-Economic Indicators ... by Office of the Commissioner for Environmental Sustainability, Victoria
The Individual Deprivation Measure Global Program by Individual Deprivation Measure
Environmental Sustainability and Innovation by Konica Minolta Business Solutions Australia Pty Ltd
Kwale Cotton Project by Business for Development
Economic independence on traditional land by Indigenous Business Australia
Promoting the Advancement of Women Everywhere by Konica Minolta Business Solutions Australia Pty Ltd
International Legal Training Program by McCabe Centre for Law and Cancer
University Commitment to the SDGs by Sustainable Development Solutions Network (SDSN) Australia/Pacific
ChildFund Pass It Back by ChildFund Australia
My Blue Sky by Anti-Slavery Australia
Women in MBA (WiMBA) by Sydney Business School, University of Wollongong
Circular Economy Design Sprint by The Common Purpose Collective
Sustainable Fashion by Restyle Closet
World Summit Awards (WSA) – Australia by World Summit Awards (WSA) – Australia
Day At The Zoo by City West Water
Delivering sustainable development through infrastructure by Infrastructure Sustainability Council of Australia (ISCA)
Transforming Australia: SDG Progress Report by National Sustainable Development Council
Wanzauni Livelihoods Improvement Project by Anglican Board of Mission
Fair food farm by Green Connect
SDG National Forum by Fatouma TOURE
Green Star – Communities by Green Building Council of Australia
Tropical Sustainable Design by Tropical Urbanism and Design Lab (TUDLab), James Cook University
Applying SDGs – Determining Socio-Economic Indicators ... by Office of the Commissioner for Environmental Sustainability, Victoria
LiveGAPS by CSIRO
Australian Marine Debris Initiative by Tangaroa Blue Foundation
Northconnex by Transurban
Blue by Blue The Film
Pathways to Politics Program for Women by University of Melbourne
Renewable Energy in the Water Industry by Water Services Association of Australia (WSAA)
Addressing the social determinants of injury by The George Institute for Global Health
Achieving gender balance in water utilities by Water Services Association of Australia (WSAA)
Barangaroo South by Lendlease
Fighting hunger in australia by Foodbank Australia
It’s Our Place – Bellambi by Australian Social Investment Trust
National Youth Summit by Sustainable Development Solutions Network (SDSN) Australia/Pacific
Get the experience and training you need to find a job by Department of Jobs and Small Business
ICT for Social Impact Project in India by Swinburne Business School
Spatial data infrastructure to help monitor and evaluate Aus... by AURIN – Australian Urban Research Infrastructure Network
Anti-Racism: It Stops with me campaign by Australian Human Rights Commission
Economic empowerment for women in Tanzania by Australian Volunteers program
Adult literacy schools in PNG by Anglican Board of Mission
SDG Toolkit for Systems Thinking and Collaborative Approache... by Australian Council for International Development
Vision Initiative by Vision 2020 Australia
Thriving Communities Partnership by Thriving Communities Partnership
Strengthening Multi-stakeholder partnering by The Partnership Brokers Group
Getting started with the SDGs in Universities by Sustainable Development Solutions Network (SDSN) Australia/Pacific
Willing to Work by Australian Human rights Commission
Feeding the Performance of Regional Communities by International Convention Centre Sydney
Cooling the planet to feed the World by PundaZoie Company Pty. Ltd.
Green Star by Green Building Council of Australia
creating the capacity for people to invest space with meanin... by Place Agency at the University of Melbourne
by Junction
We’re all in this Together by Healthy Cities Illawarra (HCI) and University of Wollongong (UOW)
17 SDGs in 2018 – a year of awareness raising activiti... by United Nations Association Victoria and Deakin University
ANZ SDG Bond by Australia New Zealand Banking Group Ltd (ANZ)
Global goals for local communities by Water Services Association of Australia (WSAA)

Does your organisation have a project to include?